Terms of Service

To this site and to the services Workrol provides from Panama City: design, development, migration, integration, optimization and support for Shopify and Shopify Plus stores.

Using the site means accepting them. Hiring us also means the proposal we sign, which is what sets the actual scope of your project.

We are an independent agency and certified Shopify partners. We are not Shopify, we do not resell its plans, and we do not control its platform, its prices or its service levels. Your Shopify subscription, your apps and your payment gateways you contract directly with each provider.

Before any code gets written we hand over a written proposal with the scope, the timeline, the deliverables and the price. What is in the proposal is what we do.

What is not in it is not included. If it comes up mid-project — a new feature, a change of direction, an integration nobody foresaw — we quote it separately and you decide whether it goes in. We never grow the invoice without your approval first.

Quotes are valid for thirty days from the date we send them.

Prices are agreed in US dollars in the proposal. Unless we agree otherwise, the project starts with a deposit and the rest is invoiced against the milestones the proposal sets out.

Applicable taxes are separate. Ongoing support is invoiced per period and can be cancelled with one month's notice.

A commerce project takes two. To hold the timeline we need:

Your store lives on Shopify and usually uses apps, payment gateways, carriers or an ERP from other providers. We recommend, integrate and configure, but we are not answerable for how they perform, when they go down, what they charge or what they decide to build.

If a third-party app stops being maintained or changes in a way that breaks something, we tell you and propose a way out. Rebuilding it is quoted as what it is: new work.

Once the final invoice on the project is paid, the design and the code built specifically for your store are yours, with full rights to exploit them, and you can change them or hand them to another team without asking us.

What stays ours are the tools, libraries and components of our own that we bring from other projects and reuse in yours. On those we grant you a perpetual, non-exclusive licence at no extra cost, to use in your store for as long as you like.

The content, brands and data you provide are and remain yours. You authorize us to use them only to do the work.

Whatever we see of your business while we work — numbers, margins, suppliers, plans — does not leave this room, during the project or after it. We expect the same of our proposals and quotes.

Once it is launched, we may show the store in our portfolio and talk about the project in general terms. We never publish sales figures, margins or anything confidential. If you would rather we did not show it, say so and we will not.

For thirty days after launch we fix, at no cost, any defect in what we built: something that does not do what the proposal says it does. That covers errors, not changes of mind.

What we cannot guarantee, and nobody honest will, are business results: we do not promise a sales volume, a conversion rate or a particular position in search results. We work with a method and we measure, and that is what we do guarantee.

We answer for our work. Our total liability for a project is limited to the amount you have paid us for it, and does not cover lost profits, data loss caused by third parties, or indirect damages.

None of this limits liability the law does not allow to be limited, such as willful misconduct or gross negligence.

Either side can end a project with fifteen days written notice. In that case the work done to date is invoiced and we hand over whatever is finished, with its access credentials.

We may suspend work if an invoice is more than thirty days overdue, after telling you first.

We may update them, and the date at the top says when we last did. Projects already underway are governed by the version in force when we signed the proposal.

These terms are governed by the laws of the Republic of Panama, and any dispute goes before the courts of Panama City. Before it gets there, we would hope a phone call settles it.